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Documentation, release notes, and direct support for every named user. The fastest path to an answer is usually the docs. The form on the right is for everything else.
Production-down issues get escalated immediately.
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Documentation
Product guides & API reference.
Setup, deployment, configuration, troubleshooting, and the full REST API reference. Searchable, versioned, kept current.
Release notes
What shipped this week.
Weekly release cadence. Every change (new features, fixes, deprecations) is in the changelog with the version number it landed in.
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Open a support ticket.
Use the form below. Production-down issues get escalated immediately.
Common questions
Most answers live in the docs.
Installation & deployment
Windows VM, Linux deployment scripts, Azure Marketplace, K8s. Step-by-step with screenshots.
SSO & MFA setup
Wire up Okta, Entra ID, ADFS, Duo, RSA SecurID, Yubikey. SAML, OIDC, ADFS recipes.
Credential rotation & vault
Password formulas, key rotation, reconciliation, JIT injection. Per-asset and per-tenant.
REST API & MCP
Full REST reference plus MCP server setup for AI agents. Auth, scopes, examples.
Recently shipped
What’s new in the last 60 days.
May, 10 2026
Users can now initiate connections to remote Windows endpoints from desktop or mobile RDP clients by providing endpoint credentials directly, while access re…
Read the release note →May, 10 2026
Enhanced SSH proxy security and interoperability by enabling configuration of supported cryptographic algorithms for inbound SSH connections made by native d…
Read the release note →May, 3 2026
This feature enables bidirectional copy and paste between the local device and remote browser in Web HTTP sessions, improving usability and productivity when…
Read the release note →April, 26 2026
Command filtering enables granular control of permitted and blocked commands within secure remote sessions initiated from native desktop or mobile PowerShell…
Read the release note →Want a walkthrough instead?
For pre-sales technical questions or a guided demo, a 12Port engineer can walk through your specific environment in 30 minutes.