Support
Get help from the 12Port team.
Documentation, release notes, and direct support for every named user. The fastest path to an answer is usually the docs. The form on the right is for everything else.
Production-down issues get escalated immediately.
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Documentation
Product guides & API reference.
Setup, deployment, configuration, troubleshooting, and the full REST API reference. Searchable, versioned, kept current.
Release notes
What shipped this week.
Weekly release cadence. Every change (new features, fixes, deprecations) is in the changelog with the version number it landed in.
Contact support
Open a support ticket.
Use the form below. Production-down issues get escalated immediately.
Common questions
Most answers live in the docs.
Installation & deployment
Windows VM, Linux deployment scripts, Azure Marketplace, K8s. Step-by-step with screenshots.
SSO & MFA setup
Wire up Okta, Entra ID, ADFS, Duo, RSA SecurID, Yubikey. SAML, OIDC, ADFS recipes.
Credential rotation & vault
Password formulas, key rotation, reconciliation, JIT injection. Per-asset and per-tenant.
REST API & MCP
Full REST reference plus MCP server setup for AI agents. Auth, scopes, examples.
Recently shipped
What’s new in the last 60 days.
August 15, 2026
Added support for TOTP challenge during authentication in WEB HTTP sessions
Read the release note →August 10, 2026
Read the release note →August 8, 2026
Added support for credential injection in HTTP web sessions for web portals with two-step login workflows
Read the release note →August 1, 2026
Approvers can now approve or reject action requests directly by replying to the notification email, simplifying the approval process. Rejection responses can…
Read the release note →Want a walkthrough instead?
For pre-sales technical questions or a guided demo, a 12Port engineer can walk through your specific environment in 30 minutes.